Challenge
With disruptive digital distribution companies are becoming a greater threat to RS’ business. The UK-headquartered company realized that it needed to accelerate its digital transformation to compete effectively and to avoid any business risk from legacy systems.
Orange will transform the company’s entire global infrastructure
RS chose Orange Business as its single end-to-end managed service provider to realize its strategy
The range of services from Orange covers WAN, LAN, security, conferencing, video, voice and contact center services and support. Orange is also providing a fully integrated voice services and cloud-based platform. It comprises Orange and partner services, including Global SIP, Teams Direct Routing, Business Talk and Genesys Cloud.
These transformation projects are designed to reduce the company’s costs, modernize its network and bring on board new technologies. They include SD-WAN and telephony upgrades to future proof its business. With a single platform for connectivity, cybersecurity, collaboration and customer experience domains, RS can run its business online remotely across thirty-two countries. It also allows the company to continuously innovate and create new services.
At the same time, the extensive IT transformation will increase business agility, meet PCI DSS regulatory compliance mandates and simplify RS’ business processes. Importantly, it ensures that customers and partners have a consistent experience through multiple channels of engagement, both by telephone and online. Orange has upgraded the company’s telephony capabilities to enable contact center agents to work from home remotely and has integrated videoconferencing into Microsoft Teams, which has been invaluable during the pandemic.
Business Outcomes
The transformation has been carried out during the lockdown constraints of the pandemic. RS was impressed with our ability to deliver despite a global crisis, with over 65% of the scope being delivered ahead of schedule.
The fully integrated voice services and cloud-based platform now completes the global managed service partnership. Orange Business will now provide WAN, LAN, security, conferencing, video, voice and contact center services and support through 2026.
Moving forward, the solution from Orange Business will also ensure that the company’s network transformation is SD ready.
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